Term & Condition

Introduction:

Welcome to Pachouli.in These terms and conditions govern your use of our website and the services provided through it. By accessing or using our website, you agree to abide by these terms. Please read them carefully.

Use of Gateway Link:

The Gateway Link provided on this website serves as a secure payment conduit for authorized users. It is exclusively intended for customers who wish to make online payments for products or services offered by the website. The Gateway Link is accessible to individuals, businesses, and organizations, provided they intend to complete valid transactions. Any unauthorized or fraudulent use of the Gateway Link is strictly prohibited. By utilizing the Gateway Link, users agree to adhere to these terms and conditions.

Please note that these terms and conditions are subject to change without prior notice. It is recommended to review this section regularly for any updates.

Payment Process:

These Terms and Conditions (“Terms”) outline the payment process and related terms for using the payment gateway link on our website (“Website”). By accessing or using the payment gateway link on our Website, you agree to comply with and be bound by these Terms. Please read these Terms carefully before making any payments through the gateway link.

Payment Steps

  • Select Payment Method: When you proceed to make a payment on our Website, you will be directed to a secure payment gateway. You will be prompted to select a preferred payment method (credit/debit card, PayPal, etc.).
  • Enter Payment Details: Provide accurate payment details as required, including the payment amount and any additional information necessary to process the payment.
  • Authorization: By confirming the payment, you authorize us to charge the selected payment method for the specified amount. You also confirm that you are the authorized user of the payment method.
  • Payment Confirmation: After successful payment, you will receive a confirmation message on the Website indicating that your payment has been processed. A confirmation email will also be sent to the email address provided.
  • Invoice and Receipt: Upon successful payment, you will have the option to generate an invoice or receipt, which can be downloaded from the Website.

Fees, Charges, and Terms:

  • Payment Amount: The payment amount will be clearly indicated before you confirm the payment. Ensure that the amount is accurate and corresponds to the product or service you are purchasing.
  • Currency: All payments will be processed in the currency specified on the Website. Any currency conversion fees or charges imposed by your payment provider are your responsibility.
  • Transaction Fees: Some payment methods may incur transaction fees or charges, which will be displayed before you make the payment. These fees are non-refundable.
  • Refunds: Refunds, if applicable, will be processed in accordance with our Refund Policy. Please refer to our Refund Policy for detailed information on the refund process and any associated terms.
  • Security: We take security seriously and use industry-standard encryption and security measures to protect your payment information. However, we cannot be held responsible for any breaches that may occur beyond our control.
  • Third-Party Payment Processors: Our payment gateway is provided by a third-party payment processor. Your use of the payment gateway is subject to the terms and conditions of the payment processor, which you should review separately.

Disclaimer:

We strive to ensure a smooth and secure payment process; however, we cannot guarantee uninterrupted access to the payment gateway due to factors beyond our control, such as technical issues, internet connectivity problems, or maintenance.

Contact Information:

If you have any questions or concerns regarding the payment process or these Terms, please contact our customer support. Details is customer support section.

Amendments:

We reserve the right to modify these Terms at any time without prior notice. Any changes will be effective upon posting the updated Terms on our Website. Your continued use of the payment gateway after any such changes constitutes your acceptance of the revised Terms.

By using the payment gateway on our Website, you agree to abide by these outlined terms and conditions. If you do not agree with any of these terms, please do not use the payment gateway. Your use of the payment gateway constitutes your acceptance of these terms.

User Responsibilities:

These terms and conditions outline the responsibilities of users (“you” or “user”) of this website (“the Website”) in order to ensure a secure and respectful online environment for all. By accessing or using the Website, you agree to abide by these responsibilities. Please read them carefully before proceeding.

  1. Account Security:

You are responsible for maintaining the confidentiality of any login credentials or account information associated with the Website. You agree not to share your account information with any third party and to take necessary precautions to prevent unauthorized access to your account. You must promptly notify us if you suspect any unauthorized use of your account.

  1. Data Protection:
  1. You agree to provide accurate and up-to-date information when creating an account or using the Website’s features.
  2. You understand and acknowledge that any personal information you provide on the Website may be collected, used, and disclosed in accordance with our Privacy Policy.
  1. Respectful Conduct:
  1. You agree to engage in respectful and civil behaviour when using the Website, including interactions with other users and the Website’s administrators.
  2. You must not engage in any form of harassment, hate speech, or discrimination based on race, gender, religion, nationality, or any other protected characteristic.
  3. You shall not upload, transmit, or distribute any content that is unlawful, harmful, abusive, defamatory, obscene, or otherwise objectionable.
  1. Compliance with Laws:

You are responsible for complying with all applicable laws, regulations, and guidelines when using the Website. This includes, but is not limited to, laws related to intellectual property, privacy, and online conduct.

  1. Intellectual Property:
  1. You acknowledge that the Website and its content, including but not limited to text, images, graphics, logos, and software, are protected by intellectual property laws and are the property of the Website or its licensors.
  2. You shall not reproduce, distribute, modify, or create derivative works based on the Website’s content without prior written consent.
  1. Prohibited Activities:
  1. You shall not attempt to gain unauthorized access to the Website’s systems, databases, or other user accounts.
  2. You shall not engage in any activity that may disrupt, interfere with, or harm the functionality of the Website or its users.
  3. You shall not use the Website for any commercial, promotional, or advertising purposes without prior authorization.
  1. Termination of Account:

We reserve the right to suspend or terminate your account if you violate any of these responsibilities or engage in conduct that we deem inappropriate or harmful to the Website’s policy.

  1. Changes to Terms and Conditions:

We may update these responsibilities from time to time. It is your responsibility to review them periodically to stay informed about any changes.

By using the Website, you agree to adhere to these User Responsibilities. Failure to comply with these responsibilities may result in the termination of your account and further legal action as deemed necessary.

If you have any questions or concerns about these responsibilities, please contact us at info@mypacsol.com .

Dispute Resolution:

We understand that disputes can sometimes arise, especially in matters related to payments. This section outlines the process we have in place to handle such disputes in a fair and efficient manner.

  1. Attempted Resolution:

Before initiating any formal dispute resolution process, we encourage all parties involved to first attempt to resolve the matter amicably through direct communication. This could involve reaching out to our customer support team or the relevant department to discuss and hopefully resolve the issue.

  1. Mediation:

If direct communication does not lead to a satisfactory resolution, both parties agree to participate in non-binding mediation. The mediator, chosen mutually or appointed by a relevant authority, will facilitate a discussion between the parties to help reach a resolution. The purpose of mediation is to explore possible solutions and to find common ground without resorting to more formal processes.

  1. Arbitration:

If mediation does not lead to a resolution, any unresolved dispute shall be settled by binding arbitration. The arbitration proceedings shall take place at a location agreed upon by both parties. The decision of the arbitrator shall be final and binding on both parties. Any arbitration award may be entered as a judgment in any court of competent jurisdiction.

  1. Applicable Law and Jurisdiction:

Any dispute arising out of or in connection with this agreement, including disputes related to payments, shall be governed by and construed in accordance with the laws of Delhi. Both parties hereby submit to the exclusive jurisdiction of the courts located in Delhi for the purpose of resolving any dispute arising out of or in connection with this agreement.

  1. Exceptions:

Either party may seek injunctive or other equitable relief to prevent or restrain the violation of their rights, as provided for under the applicable laws of Delhi

  1. Severability:

If any provision of this dispute resolution section is found to be unenforceable, the remaining provisions shall remain in full force and effect.

By using this website and its services, you acknowledge that you have read, understood, and agreed to the above dispute resolution process, and you waive any rights to a trial by jury or participation in a class action lawsuit.

Please note that these terms and conditions are subject to change at any time, and it is your responsibility to review them periodically for any updates.

If you have any questions or concerns regarding this dispute resolution process, please contact us at info@mypacsol.com.

Termination:

These Terms and Conditions outline the conditions under which access to the gateway link provided by Razorpay (“we,” “us,” or “our”) may be terminated. Please read these terms carefully before using the gateway link. By accessing or using the gateway link, you agree to be bound by these Terms and Conditions. If you do not agree with any part of these Terms and Conditions, do not use the gateway link.

  1. Termination Conditions:

We reserve the right to terminate your access to the gateway link at our sole discretion if any of the following conditions occur:

  1. Breach of Terms: If you violate any of the terms outlined in our general Website Terms and Conditions, Privacy Policy, or any other relevant policies or agreements associated with the use of the gateway link.
  2. Abuse: If you engage in any activity that we deem as abusive, harmful, or disruptive to our systems, network, or other users’ access to the gateway link.
  3. Illegal Activities: If you use the gateway link for any illegal, fraudulent, or unauthorized purposes, including but not limited to, copyright infringement, hacking, distribution of malicious software, or any other unlawful activities.
  4. Misuse: If you misuse the gateway link in a manner that adversely affects the experience of other users or compromises the security and integrity of the gateway link.

If you believe that your access to the gateway link was terminated in error or due to a misunderstanding, you may contact our support team within 3 working days from the date of termination. We will review your appeal and respond in a timely manner. However, our decision on such matters will be final.

  1. Changes to Termination Conditions:

We reserve the right to modify or amend these termination conditions at any time. Any changes will be effective upon posting on our website. It is your responsibility to review these conditions periodically to ensure your continued compliance.

If you have any questions or concerns about these termination conditions or the termination of your access to the gateway link, please contact us at info@mypacsol.com.

By using the gateway link, you acknowledge that you have read, understood, and agreed to these Termination Conditions, as well as our general Website Terms and Conditions and Privacy Policy.

Refund and Exchange Policy:

Refund Policy:

Welcome to [Your Website Name] (“Website,” “we,” “our,” or “us”). We strive to provide our customers with the best possible experience. Please read this Refund Policy carefully before making a purchase or using our services. By accessing or using our website, you agree to comply with and be bound by the following terms and conditions regarding refunds:

  1. Refund Eligibility:

Refunds will be considered under the following circumstances:

For Products

Defective Product: If you receive a defective product that is materially different from its description on our website.

Non-Delivery: If you have not received the purchased product/service within 7 days from the expected delivery date.

Cancellation of Services: If the cancellation request is made within 24 hours/days from the purchase, for services that have not yet been initiated.

Requests for refunds must be submitted within 2 working days from the date of purchase or delivery, as applicable.

For Services:

No refunds are permissible for the services taken with Pachouli and once the payment has been made under any given circumstance.

  1. Refund Process:

For Products :

To request a refund, please contact our customer support team at info@mypacsol.com with your order number and a detailed description of the issue.

We will acknowledge your refund request within 7 working days and provide you with instructions for returning the product or completing the refund process.

The refund will be processed using the same payment method used for the original purchase. Please allow 10 business days for the refund to be reflected in your account. Note that the actual time it takes for the refund to appear in your account may vary depending on your bank or credit card issuer.

  1. Refund Exceptions:

We strive to provide fair and equitable solutions to all our customers, but there are situations where refunds may not be granted:

Change of Mind: Refunds will not be granted if you change your mind about a purchase after completing it. Please review your order carefully before making a purchase.

Used Products/Services: Refunds will not be granted for products or services that have already been used or consumed.

Customized or Digital Products: Refunds will not be granted for customized or digital products once the delivery or access has been provided, unless they are defective or not as described.

Late or Delayed Delivery: We are not responsible for delays caused by unforeseen circumstances such as natural disasters, carrier delays, or incorrect shipping addresses provided by the customer. Refunds will not be granted in such cases.

Service Completion: For services that have been rendered or initiated with even one session based on the customer’s request, refunds will not be granted.

General Provisions:

This Refund Policy is subject to change without notice. Please review this policy periodically for any updates.

We reserve the right to deny any refund requests that do not meet the criteria outlined in this policy.

This Refund Policy is in addition to our Terms of Service and Privacy Policy, which you should also review when using our website.

If you have any questions or concerns about our Refund Policy, please contact us at info@mypacsol.com.

Data Usage and Data Security:

Privacy Policy:

This Privacy Policy outlines how we collect, use, and protect your personal information when you interact with our website. By accessing or using our services, you consent to the practices described in this policy.

  1. Data Collection:

During payment processing, we collect the following data:

Contact Information: Name, email address, billing and shipping addresses, and phone number.

Payment Information: Credit card details, bank account information, or other payment method details.

Transaction Data: Details of the products/services purchased, order history, and transaction ID.

The purpose of collecting this data is to:

  • Process your orders and payments effectively.
  • Provide customer support and resolve any issues related to your transactions.
  • Send you order confirmations, updates, and relevant communications.
  • Comply with legal requirements and prevent fraudulent activities.
  1. Data Usage:

Customer data is used as follows:

  • Order Fulfillment: We use your data to fulfill your orders, process payments, and deliver products/services.
  • Communication: We may use your contact information to send order confirmations, updates, and important notices.
  • Customer Support: Your data helps us provide effective customer support and resolve any inquiries.
  • Marketing: With your consent, we may send you promotional emails about our products/services. You can opt-out at any time.
  • Third-Party Services: We may share your data with trusted third-party partners who assist in payment processing, order fulfillment, and other services. These partners are bound by confidentiality agreements.
  1. Data Security:
  • We implement security measures to protect customer data:
  • Secure Transmission: Data is encrypted during transmission using Secure Socket Layer (SSL) technology.
  • Payment Processors: We use reputable payment processors that comply with Payment Card Industry Data Security Standard (PCI DSS).
  • Access Control: Only authorized personnel have access to customer data.
  • Data Retention: We retain your data only for as long as necessary to fulfill orders and comply with legal obligations.
  • Data Protection Laws: We adhere to relevant data protection laws and regulations in the jurisdictions where we operate.

Your Rights:

  • You have the right to:
  • Access, update, or delete your personal information.
  • Object to the processing of your data for marketing purposes.
  • Withdraw consent for data processing (if applicable).
  • Lodge a complaint with the relevant data protection authority.

Changes to Privacy Policy:

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the date of the last revision will be indicated.

By using our website, you agree to the terms outlined in this Privacy Policy. Please read this document carefully and ensure your understanding before engaging with our services.

Cancellation Policy:

Orders can be cancelled before they are shipped. If you wish to cancel an order, please contact our customer support as soon as possible. Once an order has been shipped, it cannot be cancelled.

Service packages once initiated cannot be cancelled.

Shipping Details and Shipping Costs:

Shipping details and costs will be provided during the checkout process. Shipping times may vary based on your location and the shipping method chosen. You are responsible for providing accurate shipping information.

Modification of Terms:

We reserve the right to modify these terms and conditions at any time. Changes will be effective upon posting on our website. It is your responsibility to review these terms periodically.

By using our website, you acknowledge that you have read, understood, and agreed to these terms and conditions. If you do not agree with any part of these terms, please refrain from using our website.

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